Refund Policy

This Refund Policy applies to all purchases on https://muxtream.com and is part of the Terms of Service. By completing a purchase you agree to it.

You are buying remote access to a dedicated physical Android device for a block of time. When we approve payment, hardware is reserved for you. That is not an unused download you can return after browsing.

Once we approve an order and the rental is activated, the sale is final. We do not offer refunds, cash-outs of store credit, or exchanges for unused time except as stated below or required by mandatory law.

This applies regardless of: change of mind; choosing the wrong plan; unused time; third-party bans, blocks, or failed SMS/2FA; your network, VPN, browser, or hardware; latency; or account suspension for violating the Terms or Acceptable Use Policy.

If you paid and we reject the order, cannot verify a valid payment, or cannot assign a device so the rental never starts, we will refund the amount we actually received for that order (on-chain fees you paid to the network are not ours to return).

Refunds of USDT, when issued, are sent in USDT on the same network to the originating wallet only, net of network fees, without covering exchange-rate or slippage differences. Allow a reasonable number of business days after we approve the refund.

If the allocated device itself cannot be used because of a failure on our side (for example the unit will not connect and we cannot replace it), contact us promptly during the rental or within 48 hours after it ends, with enough detail for us to verify.

If we verify a failure on our side, we may, at our discretion: (1) move you to an equivalent device; (2) extend time; (3) issue store credit; or (4) as a last resort, refund USDT under section 3's mechanics. Replacement, time, and credit are the primary remedies. Using the device, then asking for money back, is not a covered case.

A remedy in one case does not create a precedent or entitle anyone to the same treatment later.

Contact us via the contact channels listed on muxtream.com (Discord and Telegram) from the email on your account, with the order or rental identifier and a description of the issue. Claims after the window in section 4, or without a reasonable chance for us to verify, may be denied.

Filing a chargeback or payment dispute with a bank, card issuer, exchange, or similar provider without contacting us first is a breach of the Terms. We may suspend or terminate the account, forfeit remaining time and credit, and pursue the amount plus fees.

Cryptocurrency transfers are generally irreversible. A dispute at an exchange does not create a right to keep using the device or to a second payout.

Questions: the contact channels listed on muxtream.com (Discord and Telegram).